Vision and Values

• Be forthright and truthful in all our actions.
• Treat all with dignity and professionalism.
• Treat everyone as an individual.

Spirit of Serving

• Learn and respect what is important to our patients.
• Gain agreement on needs and expectations.
• Minimize delays, problems and complaints.
• Help all patients willingly and be courteous in all relationships.

Compassionate Care

• Always maintain patient dignity and privacy.
• Be sensitive and responsive to patient and family fears, questions, concerns and individual needs.
• Keep patient and family informed about patient’s treatment and why.
• Respect patient’s and family’s care options decisions.

• Take personal responsibility to make things better every day.
• Get involved, be creative and always take initiative.
• Continually expand knowledge and sharpen skills.
• Welcome feedback and acknowledge and learn from mistakes.
• Actively measure performance and seek improvements.
• Strive to achieve accurate, reliable and timely service.

Teamwork

• Listen and communicate openly.
• Recognize each other for exceptional service.
• Be positive by celebrating successes and share laughter.
• Encourage cooperation and welcome new ideas.

Cost Effective Healthcare

• Remember our patients pay and trust us to be fair and reasonable and avoid any unnecessary expense.
• Improve patient care efficiency by eliminating errors, rework and delays.
• Do our part in making healthcare more affordable for more patients.

Keep Partners In Health and community service purpose constant in the face of changing healthcare and challenging economy.